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As the IT Incident and Problem Management Lead at Schlumberger, my responsibility was to ensure that standardized methods and practices of Incident and Problem Management were applied in the IT…

As a Professor of Business Intelligence at Universidad del Rosario, I taught about integrating Business Intelligence methodologies, tools (Tableau) and data analysis techniques into business organizations and the decision-making process.

As an IT Incident Management Analyst at Schlumberger, I provided level 2 support in Incident Management and was responsible for administering the ITSM tool (Remedy). I conducted incident trending analysis…