Process Steps

As the IT Incident and Problem Management Lead at Schlumberger, my responsibility was to ensure that standardized methods and practices of Incident and Problem Management were applied in the IT…

As a Professor of Business Intelligence at Universidad del Rosario, I taught about integrating Business Intelligence methodologies, tools (Tableau) and data analysis techniques into business organizations and the decision-making process.

As an IT Incident Management Analyst at Schlumberger, I provided level 2 support in Incident Management and was responsible for administering the ITSM tool (Remedy). I conducted incident trending analysis…